The corresponding procedure is to greet the customer using their first and last name.For new and existing employees, the policies and procedures are often online which makes it easier to keep them updated and current.
Are you interested in growing your business while enhancing your employee’s ability to deliver consistent, high caliber service without dramatically increasing the burden of employee management responsibilities on you?
If so, we recommend you take several minutes to read on and acquaint yourself with the importance and benefits of written, well-defined Policies & Procedures! Simply put, well-written policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits.
Perform the procedure as it is explained or give it to another employee to perform the procedure.
If there are any missing steps or assumptions in the procedure, add those steps, clarify any assumptions and do the procedure again.
This also applies when updates to policies are being made.
We also advise incorporating employee feedback, opinions and ideas about what to include in the document, preferably prior to its creation.Review the current policy or procedure for changes.If either needs to be changed, use language that is concise.Fear not, it’s never too late to take advantage of tools and techniques many of your competitors have, and are using successfully to grow their business and market share.In order to understand why policies and procedures are so important we need to know what they are, and the differences between them.Basically, policies and procedures allow management to guide operations without constant management intervention.